Shipping and payment
Shipping within Germany
Products sold through our onlineshop will be shipped by DHL, a leading German carrier. This includes the tracking of your shipment and insurance (until 500€). You will receive the tracking information after your order has been shipped via E-Mail. The shipping will be charged with 5.90€. Shortly after the shipment, you should be able to track your order. It usually takes 1-3 workings days after the shipment arrives.
Shipping is free, if you exceed 99.99€ within Germany.
We want you to be sure about what you order and therefore avoid unnecessary transportation cost and reduce the CO2-footprint. We therefore do not offer free returns. If you want to return something, you have to organize and pay for it by yourself.
Shipping to Switzerland
The shipping cost to Switzerland are 14.00 € (without taxes). DHL Germany will ship your ordered products to Switzerland and hand them over to your local forwarding agency in Switzerland. After shipment you will receive the tracking number which will be online shortly after.
In case of an order volume higher than 999.99 € net we will need to create an export declaration. Please give us 1-3 working days for that process to have everything in order. Either way you need to put your ordered products through your local customs, you will get the necessary invoice for that from us.
Please do not hesitate to contact us if you have any questions.
Overview of countries we ship to (other than Germany)
|Country||Zone||Shipping cost||Duration (appr.)
|Denmark||1||9,95 €||2-4||1.000,00 €|
|Finland||3||19,95 €||4-7||1.000,00 €|
|France||1||14,95 €||3-4||1.000,00 €|
|Greece||3||19,95 €||6-9||1.000,00 €|
|Italy||2||14,95 €||3-5||1.000,00 €|
|Luxembourg||1||9,95 €||2-4||1.000,00 €|
|Netherlands||1||9,95 €||2-4||1.000,00 €|
|Austria||1||9,95 €||2-4||1.000,00 €|
|Poland||1||14,95 €||2-4||1.000,00 €|
|Portugal||3||19,95 €||4-6||1.000,00 €|
|Slovenia||2||14,95 €||4-6||1.000,00 €|
|Sweden||2||19,95 €||3-4||1.000,00 €|
|Spain||2||14,95 €||4-6||1.000,00 €|
*Please be aware of a possible export declaration (see above).
Please contact us if you need express shipping. In that case we will write you the information concerning cost, duration and possibilities.
Information about returns
We want you to be sure what you order and therefore want to avoid unneccessary cost of CO2 due to excessive shipping. We therefore do not pay the cost of returns. The customer has to organize and pay for the return shipping cost her/hisself.
Methods of payment
We do offer the following payment methods in general:
- Withdrawal (also without Paypal-Account)
- Credit card (also without Paypal-)
- Prepaid in advance by bank transfer, only DE, AT and CH (2% discount)
- Ratepay (nur DE & AT)
Please be aware that the for your country available payment methods will be shown in the shopping cart area on our website. We don´t have any influence on the payment providers choice of availability.
Please contact us if you have any questions.